Programs

At Merck, we believe that no one should go without the medicines or vaccines they need. That is why the company provides its medicines and adult vaccines for free to people who do not have prescription drug or health insurance coverage and who, without our assistance, cannot afford their Merck medicines and vaccines. This is consistent with Merck's long-held values and traditions of putting patients first. Merck created our first US Patient Assistance Programs (PAPs) to keep affordable medicines within patients' reach. Today, our patient assistance offerings include several programs.

This private and confidential program provides medicine free of charge to eligible individuals, primarily the uninsured who, without our assistance, could not afford needed Merck medicines. Individuals who don’t meet the insurance criteria may still qualify for the Merck Patient Assistance Program if they attest that they have special circumstances of financial and medical hardship, and their income meets the program criteria. A single application may provide for up to 1 year of medicine free of charge to eligible individuals and an individual may reapply as many times as needed.

Contact Information

If you have any questions about the Merck Patient Assistance Program including the status of an application, please call 1-800-727-5400, 8 AM to 8 PM EST, Monday through Friday.

This private and confidential program provides vaccines free of charge to eligible adults, primarily the uninsured who, without our assistance, could not afford needed Merck vaccines.

Vaccine Resources For Children & Seniors

Merck will continue to provide discounted pediatric vaccines to the Vaccines for Children (VFC) Program.

Since 1994, the VFC program has provided free vaccines to children who are Medicaid-eligible, uninsured, Native American and to underinsured children who visit Federally Qualified or Rural Health Centers. Merck makes vaccines to help protect children from 9 of the 15 diseases for which the Advisory Committee on Immunization Practices recommends vaccines — more than any other company. Merck provides our pediatric vaccines to the VFC program at significantly discounted prices.

Ask your health care provider if they participate in the VFC program. Or, contact the VFC coordinator in your state. A list of VFC coordinators can be found at http://www.cdc.gov/vaccines/programs/vfc/contacts-state.html

Children

Pediatric vaccines are covered for all children through private insurance or the federal VFC program.

For more information, visit www.cdc.gov/vaccines/programs/vfc or call the CDC's National Immunization Hotline at 1-800-232-2522 (1-800-232-0233 para espanol; 1-888-232-6348 for the hearing impaired).

Seniors

Vaccines for adults aged 65 and older are, or will be, generally covered by Medicare. For more information, go to www.cms.hhs.gov/home/medicare.asp or call 1-877-267-2323 (1-866-226-1819 for the hearing impaired).

Contact Information

If you have any questions about the Merck Vaccine Patient Assistance Program, please call 1-800-293-3881, 8 AM to 8 PM EST, Monday through Friday, where a live operator will be available to assist you.

At Merck, we understand that obtaining the medicines you need can be complicated by health care reimbursement. To make the process easier, we created the Merck Access Program. The Merck Access Program provides free reimbursement support services to help answer questions related to insurance coverage and reimbursement.* The Merck Access Program also refers patients to the patient assistance program, which provides certain Merck medicines free of charge to eligible individuals, primarily the uninsured who, without our assistance, could not afford these needed Merck medicines. If you do not meet the prescription drug coverage criteria, your income meets the program criteria, and there are special circumstances of financial and medical hardship that apply to your situation, you can request that an exception be made for you.

Patient Assistance for Eligible Patients

Program Representatives can help you apply for the patient assistance program, which provides certain Merck medicines free of charge to eligible patients who do not have insurance coverage.

Contact Information

If you have any questions, the Merck Access Program Representatives are available 8 AM to 8 PM EST, Monday through Friday at 1-855-257-3932.

* Offered through Merck Sharp & Dohme Corp., a subsidiary of Merck & Co., Inc.

Offered through the Merck Patient Assistance Program, Inc.

At Merck, we understand that obtaining the medicines you need can be complicated by health care reimbursement. To make the process easier, we created the SUPPORT™ Program. The SUPPORT™ Program provides free reimbursement support services to help answer questions related to insurance coverage and reimbursement.* The SUPPORT™ Program also refers patients to the patient assistance program, which provides certain Merck medicines free of charge to eligible individuals, primarily the uninsured who, without our assistance, could not afford these needed Merck medicines. If you do not meet the prescription drug coverage criteria, your income meets the program criteria, and there are special circumstances of financial and medical hardship that apply to your situation, you can request that an exception be made for you.

Patient Assistance for Eligible Patients

A SUPPORT™ Program Specialist can help you apply for the patient assistance program that provides ISENTRESS® (raltegravir) and CRIXIVAN® (indinavir sulfate) free of charge to eligible patients.

Contact Information

If you have any questions about the SUPPORT™ Program, please call 1-800-850-3430, 9 AM to 6 PM EST, Monday through Friday. In addition, callers can leave a confidential message 24 hours a day.

* Offered through Merck Sharp & Dohme Corp., a subsidiary of Merck & Co., Inc.

Offered through the Merck Patient Assistance Program, Inc.

The Merck Patient Assistance Program, Inc., may be able to provide medicines and adult vaccines free of charge through periodic bulk replenishments to eligible facilities that serve a large percentage of low-income, uninsured patients. Types of eligible facilities include outpatient pharmacies of disproportionate share hospitals, nonprofit health care clinics, and community health facilities that have a licensed outpatient central fill pharmacy that is owned and operated by the facility. The eligible facilities, under an Agreement with the Merck Patient Assistance Program, Inc., review eligibility of patients for patient assistance under the program's criteria with replenishment being limited to patients meeting specified income and insurance criteria.

Contact Information

If you have any questions about the Merck Bulk Replacement Patient Assistance Program, please call 1-866-217-7159, 9 AM to 5 PM EST, Monday through Friday.

This program is designed to help indigent and uninsured patients. The program offers product replacement for INVANZ® (ertapenem) for injection; PRIMAXIN® I.V. (imipenem and cilastatin for injection); CANCIDAS® (caspofungin acetate) for injection; CUBICIN® (daptomycin for injection) for Intravenous Use; and ZERBAXA™ (ceftolozane and tazobactam) for Injection for Intravenous Use.

For CUBICIN, INVANZ, PRIMAXIN, CANCIDAS, and ZERBAXA, please call 1-866-840-5400, 9 AM to 5 PM EST, Monday through Friday.

 

Merck reserves the right to change or discontinue a program at any time.

Products distributed through the Merck patient assistance programs are free of charge to all eligible patients. Merck is not associated with any individuals or organizations that may charge patients a fee to assist them in completing applications for our program. These individuals or organizations are acting independently of Merck, and do not have Merck's consent.

To report an adverse experience with a specific Merck medicine, please call the Merck National Service Center at 1-800-444-2080.

 

Partnership for Prescription Assistance

Merck is a proud participant in the Partnership for Prescription Assistance that helps qualifying patients without prescription drug coverage get the medicines they need through the program that is right for them.

For more information on the Partnership for Prescription Assistance, please visit pparx.org.

 

Medicare Prescription Drug Coverage

If you are enrolled in Medicare, you are eligible to enroll in the Medicare Prescription Drug Coverage Program. Learn More