Frequently Asked Questions

Answers to frequently asked questions are below. The questions have been grouped by category to make your search easier


1. What is MerckHelps™?

MerckHelps™ is the name for our suite of Merck patient assistance programs which provide certain Merck medicines and adult vaccines for free to people who do not have prescription drug or health insurance coverage and who, without our assistance, cannot afford their Merck medicines. This is consistent with Merck's long-held values and traditions of putting patients first.

If you or someone you know needs help paying for medicines or adult vaccines, the Merck Patient Assistance Program, Inc., may be able to help.


2. Are the MerckHelps™ programs free?

Medicines or adult vaccines distributed through the Merck Patient Assistance Programs are free of charge to all eligible patients. Merck is not associated with any individuals or organizations that may charge patients a fee to assist them in completing enrollment forms for our programs. These individuals or organizations are acting independently of Merck, and do not have Merck's consent.


3. How do I obtain an enrollment form (application) for a program?

The Merck Patient Assistance Program applications can be obtained by calling us at 800-293-3881 or by simply downloading an enrollment form (application) on this site.


4. How do I qualify for the program?

Information on the program’s eligibility criteria is noted within this website, MerckHelps™, under the specific product page which is applicable to you.

For further information, you may contact us by calling 800-727-5400 during regular business hours of 8 AM – 8 PM ET - Monday through Friday.


5. What documentation is required to apply for help?

A completed enrollment form, signed by the patient and physician/prescriber, must be mailed or faxed to the appropriate Merck Patient Assistance Program. Additional supporting documentation is not required at this time; however, the program reserves the right to conduct periodic audits and to request documentation to verify the information provided in the application.


6. How do I send in my enrollment form (application) ?

Information on how to send in your enrollment form is listed on the enrollment form itself.

The Merck Patient Assistance Program is a mail-in program. The enrollment form should be mailed to: Merck Patient Assistance Program / PO Box 690 Horsham, PA 19044-9979.

The Merck Vaccine Patient Assistance Program is a fax in program. Fax number is 800-528-2551.


7. How will I know my enrollment form (application) was received?

You can choose to receive an email notifying you of receipt of the enrollment form by providing your email address on the enrollment form.


8. When does my enrollment expire/end?

For the Merck Patient Assistance Program, enrollment ends 1 year from the date of approval. For patients who have Medicare/Medicare Part D, enrollment will automatically expire on December 31 of the current calendar year. After your enrollment expires, you must submit a new enrollment form (application) to re-enroll.

For the Merck Vaccine Patient Assistance Program and the Hospital Product Replacement Program, enrollment expires after the first use. You will need to submit a separate enrollment form for each vaccine and/or hospital product needed.


9. Can the Merck Patient Assistance Program help me access a product coupon or help with my co-pay/out-of-pocket costs?

The Merck Patient Assistance Program is a non-profit 501(c)(3) corporation that operates separately and independently from Merck’s commercial/marketing offerings.

You may contact the Merck National Service Center at 877-264-2454 for all Merck information not covered by this program.


10. Does the Merck Patient Assistance Program secure their patient information?

Yes. Patient information is only shared with Merck Patient Assistance Program and their affiliates as noted on the enrollment form.

Please see privacy policy.

1. What is the Merck Patient Assistance Program?

The Merck Patient Assistance Program provides certain Merck medicines for free to people who do not have prescription drug or health insurance coverage and who, without our assistance, cannot afford their Merck medicines. This is consistent with Merck's long-held values and traditions of putting patients first.

If you or someone you know needs help paying for medicines or adult vaccines, the Merck Patient Assistance Program, Inc., may be able to help.


2. How do I obtain an enrollment form (application) for the program?

The Merck Patient Assistance Program applications can be obtained by calling us at 800-293-3881 or by simply downloading an enrollment form (application) by clicking on the link below:

*English
*Spanish


3. How do I qualify for the program?

Information the program’s eligibility criteria is noted within this website, MerckHelps™, on the product pages.


4. What documentation is required to apply for the Merck Patient Assistance Program?

A completed enrollment form, signed by the patient and physician/prescriber, must be mailed to the Merck Patient Assistance Program. Additional supporting documentation is not required at this time; however, the program reserves the right to conduct periodic audits and to request documentation to verify the information provided in the application.


5. How do I send in my enrollment form to the Merck Patient Assistance Program?

The Merck Patient Assistance Program is a mail-in program. The enrollment form should be mailed to: Merck Patient Assistance Program / PO Box 690 Horsham, PA 19044-9979.


6. How will I know my enrollment form (application) was received?

You can choose to receive an email notifying you of receipt of the enrollment form by providing your email address on the enrollment form.


7. How long will it take for my enrollment form (application) to be processed and approved?

If the enrollment form is fully completed, and you are eligible, you may receive your medication in less than 10 business days. Timeframes may vary if additional information is required.


8. How will I receive the medication?

The medications are dispensed and shipped by the Merck Patient Assistance Program Pharmacy. The medications can be delivered to a patient’s home or doctor’s office. For most medications, the patient will receive a 3-month supply at a time. The patient must notify program to request refills.


9. When does my enrollment expire/end?

The enrollment ends 1 year from the date of approval. For patients who have Medicare/Medicare Part D, enrollment will automatically expire on December 31 of the current calendar year. After your enrollment expires, you must submit a new enrollment form (application) to re-enroll.


10. Does a new enrollment form (application) need to be submitted if there are no refills remaining or if there is a dose change?

Generally, a new enrollment form (application) would need to be submitted, but each circumstance may be different.


11. What if the patient is unable to sign the enrollment form (application)?

Please call us at 800-727-5400 (during regular business hours 8 AM – 8 PM ET - Monday through Friday) for guidance.


12. Will I be charged for the medication?

Medicines distributed through the Merck Patient Assistance Program is free of charge to all eligible patients. Merck is not associated with any individuals or organizations that may charge patients a fee to assist them in completing enrollment forms for our programs. These individuals or organizations are acting independently of Merck, and do not have Merck's consent. These programs are not insurance.


13. Can the Merck Patient Assistance Program help me access a product coupon or help with my co-pay/out of pocket?

The Merck Patient Assistance Program, is a non- profit 501(c)(3) corporation that operates separately and independently from Merck’s commercial/marketing offerings.

You may contact the Merck National Service Center at 877-264-2454 for all Merck information not covered by this program.


14. Does the Merck Patient Assistance Program secure their patient information?

Yes, patient information is only shared with the Merck Patient Assistance Program and their affiliates as noted on the enrollment form.

Please see privacy policy.


1. How do I obtain an enrollment form (application) for the program?

The Merck Vaccine Patient Assistance Program applications can be obtained by contacting us via the MerckHelps™ calling us at 800-293-3881, or by simply downloading an enrollment form (application) by clicking on the link below:

*English
*Spanish


2. How do I qualify for the program?

Information on the program’s eligibility criteria is noted within this website, MerckHelps™, on each product page.


3. How to I submit my enrollment form (application) to the program?

The enrollment form is completed by both the patient and their health care provider. All fields must be completed, which includes signatures. The patient completes side one and the health care provider completes side two.

The health care provider faxes the completed enrollment form to the Merck Vaccine Patient Assistance team to determine if the patient is eligible for donated product.

Merck Vaccine Patient Assistance team will notify the health care provider, within 10 minutes, whether the patient is approved for donated product.


4. How long will it take for my enrollment form (application) to be processed and approved?

Your health care provider will receive a phone call from the Merck Vaccine Patient Assistance Program team, within 10 minutes of fax receipt. If the patient is approved, the health care provider will receive an eligiblitiy code and can administer the vaccine for free to the patient.

If the patient has any form of insurance, and is below the financial eligibility criteria, the patient will be required to sign a financial hardship form to complete their enrollment. The form is faxed to the health care provider’s office, so the patient can complete and return it while the patient is still with the health care provider.


5. What if patient is unable to sign the enrollment form (application)?

Please contact us via our MerckHelps™ by calling us at 800-293-3881 (during regular business hours 8 AM – 8 PM ET - Monday through Friday) for guidance.


6. What documentation is required to apply for the Merck Vaccine Patient Assistance Program?

The Merck Vaccine Patient Assistance Program does not require supporting documentation for enrollment. However, the program reserves the right to conduct periodic audits and to request documentation to verify the information provided in the enrollment form.


7. Does the Merck Vaccine Patient Assistance Program secure their patient information?

Yes, patient information is only shared with the Merck Patient Assistance Program and their affiliates, as noted on the enrollment form.

Please see privacy policy.


8. Will I be charged for the medication?

Adult vaccines distributed through the Merck Vaccine Patient Assistance Program are free of charge to all eligible patients. Merck is not associated with any individuals or organizations that may charge patients a fee to assist them in completing enrollment forms for our programs. These individuals or organizations are acting independently of Merck, and do not have Merck's consent. These programs are not insurance.



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